Refund Policy

At Online Class Maestro, your satisfaction is our priority. We are committed to delivering high-quality tutoring services designed to support your academic journey. This Refund Policy outlines the terms and conditions under which you may request a refund for our services. Please read carefully before placing an order.

1. Eligibility for Refunds

Refunds are considered in the following circumstances:

• Service Not Delivered: If we are unable to provide the tutoring session, academic support, or service as agreed.

• Service Delay: If a significant delay occurs in delivering the service without prior notice or communication.

• Tutor Unavailability: If no qualified tutor is available for your requested subject and a suitable replacement cannot be arranged.

• Duplicate Payments: If you are accidentally charged more than once for the same service.

• Technical Errors: If a technical issue from our side prevents you from accessing or benefiting from the purchased service.

2. Non-Refundable Circumstances

Refunds will not be issued in the following cases:

• Change of Mind: If you simply change your mind after a service has been delivered or a tutor has already been assigned.

• Misuse of Services: If our platform or services are used in violation of academic integrity (e.g., requesting us to complete exams, assignments, or assessments on your behalf).

• Unsatisfactory Grades: While we are committed to providing the best tutoring and guidance, we cannot guarantee specific grades or exam results. Refunds are not provided based solely on performance outcomes.

• Incomplete Requests: If inaccurate, incomplete, or misleading information is provided when requesting a service.

3. Requesting a Refund

To request a refund:

1. Contact our support team at info@onlineclassmaestro.com or via live chat/phone.

2. Provide your order details (invoice number, service booked, and payment method).

3. Clearly state the reason for your refund request.

4. Our team will investigate your claim and respond within 5–7 business days.

4. Refund Process

• Approved refunds will be processed to the original payment method used during purchase.

• Processing times may vary depending on your bank or payment provider, but refunds typically reflect within 7–14 business days.

• You will receive a confirmation email once the refund has been successfully issued.

5. Partial Refunds

In certain cases, a partial refund may be provided if:

• A portion of the service has already been delivered but was not completed as agreed.

• You request cancellation before a service is fully executed (e.g., mid-way through a long-term tutoring plan).

6. Service Credits as an Alternative

Instead of a monetary refund, you may choose to receive service credits that can be applied toward future tutoring sessions or academic support. Service credits provide flexibility and can be redeemed at any time.

7. Changes to Refund Policy

Online Class Maestro reserves the right to amend or update this Refund Policy as needed. Any updates will be posted on our website. Continued use of our services after changes indicates acceptance of the revised policy.

8. Contact Us

For any questions or refund-related concerns, please reach out through one of our official channels:

📧 Email: info@onlineclassmaestro.com
📞 Phone: +1 (628) 8662100
💬 Live Chat: Available 24/7 on our website

Disclaimer: Online Class Maestro is a tutoring platform dedicated to academic support, guidance, and learning resources. We do not complete assignments or exams on behalf of students and strictly adhere to academic integrity standards.

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